Dynamics 365 Field Service
Work orders, scheduling and technicians on one system, connected to billing.
Dynamics 365 Field Service sends the right technician with the right parts, puts the full service history on mobile, and turns completed work into invoices. Prismware designs it around how your service work is sold and delivered.
Prefer to talk? Call 1-888-413-0331Where field work leaks margin.
Manual dispatch eats the day, technicians arrive without the history or the part, and repeat visits cost more than the first. When service data lives apart from billing, completed work waits to be invoiced.
What changes on Dynamics 365 Field Service.
For dispatchers. Scheduling matches skills, location and availability, so the board builds itself.
For technicians. Work orders, service history and asset details on mobile, so more jobs close on the first visit.
For the business. Completed work flows into billing, and connected IoT equipment raises work orders before a failure, the foundation for service agreements built on uptime.
How Prismware delivers it.
Prismware maps how your service work is sold, scheduled and delivered, then designs Field Service around it: work order types, scheduling rules, mobile forms and the connection to your CRM and ERP.
Dedicated Dynamics 365 developers on a monthly plan keep the platform improving after go-live.
Field Service results Prismware has delivered.
A manufacturer saw the full ERP blueprint, roadmap and cost before committing.
How Prismware gave a manufacturer's leadership the full Business Central blueprint, phased roadmap and cost picture before any commitment.
Business Central- Consulting & Strategy
A business unit moved from QuickBooks to its group's Business Central in under 10 weeks.
How Prismware moved a business unit off QuickBooks and onto its parent group's Business Central in under 10 weeks, live on the target date.
- Business Central
Every company in a manufacturing group runs on one Business Central.
How Prismware took every company in a multi-region manufacturing group live on one Dynamics 365 Business Central.
- Business Central
A software company runs its product email, hosting and CRM on Azure.
How Prismware moved a software company's product email, hosting and CRM onto Azure and Dataverse, built to scale with the platform.
Microsoft Azure
Microsoft Power Platform
Managed IT Services
A service company runs Dynamics 365 Field Service built around how it delivers.
How Prismware designed Dynamics 365 Field Service around a service company's own end-to-end processes and keeps extending it with a dedicated development team.
Dynamics 365 Field Service
Custom App Development- Microsoft Azure
A firm moved its entire email history to Microsoft 365 with zero data lost.
How Prismware moved a firm from Google Workspace to Microsoft 365 with every mailbox intact and Teams collaboration working from day one.
Microsoft 365- Managed IT Services
A hospitality business traded break-fix IT for clean licensing and predictable costs.
How Prismware took ownership of a hospitality business's Microsoft 365 environment, cleaned up its licensing and replaced break-fix IT with proactive support.
- Microsoft 365
- Managed IT Services
Microsoft Licensing (CSP)
A software company closed its security gaps in two weeks, with production running the whole time.
How Prismware closed a software company's web security gaps in two weeks while production kept running.
Cybersecurity & Compliance- Microsoft Azure
A distributor brought sales, operations and collaboration onto one Microsoft platform in three months.
How Prismware replaced a distributor's disconnected systems with Dynamics 365, Microsoft 365 and Azure on one platform, live in three months.
Dynamics 365 Sales- Microsoft 365
- Microsoft Azure
- Custom App Development
Dynamics 365 Field Service questions.
Can equipment trigger work orders on its own?
Yes. Connected Field Service links IoT-monitored equipment to Dynamics 365, so an alert creates and schedules the work order automatically.
Does it connect to our ERP and billing?
Yes. Prismware connects Field Service to Business Central or Dynamics 365 Finance and Operations, so parts, completed work and invoices stay in step.
Can you keep developing it after go-live?
Yes. Prismware provides dedicated Dynamics 365 developers on a monthly plan to keep building and extending your platform.