Implementation
Dynamics 365 Customer Service
Every case, email and call in one place, with the full customer history beside it.
Every case, email, chat and call lands in one place, with the full customer history beside it. Copilot drafts replies and summarizes cases, and agents handle routine requests so your team focuses on the ones that need a person.
Prismware implements Dynamics 365 Customer Service connected to your sales and ERP data, so service teams see orders, shipments and contracts without switching systems.