Food Service & Hospitality
A hospitality business traded break-fix IT for clean licensing and predictable costs.
Microsoft 365
Managed IT Services
Microsoft Licensing (CSP)
The problem
The business runs to tight timelines with no room for downtime. Its Microsoft 365 environment carried licensing conflicts, and IT support only showed up after something broke.
What we did
Prismware took ownership of the environment, resolved every licensing conflict and consolidated licensing in one place. Support moved from reactive fixes to proactive management, so issues are handled before they reach the business.
The result
Resolved
Licensing conflicts
One
Predictable monthly cost for IT
Proactive
Support in place of break-fix calls
The business runs on clean licensing and predictable monthly IT costs, and its team calls one partner who already knows the environment.