Recall-ready from the receiving dock to the clinic.

A recall notice. Which lots, which clinics, and what's still on your shelf, answered from one record.

An inspection or principal audit. Distribution records, complaints and returns, pulled on demand.

Short-dated stock. First-expired-first-out picking moves product before it becomes a write-off.

Demo and loaner units. Equipment out at clinics, tracked to the serial number and the rep who placed it.

Field reps carry a Prismware-built mobile app connected to Dynamics 365 Sales and Business Central. Reps see real stock and real pricing, place orders on site and log every visit, and the office sees the pipeline as it happens.

Demo and loaner units are tracked by serial number, with the clinic holding each one, the rep who placed it and the date it comes back.

Purchases post in the manufacturer's currency, and freight, duties and brokerage carry onto the items they apply to, so margin reflects what each unit actually cost.

Each country runs its own inventory, currency, tax and carrier accounts, all rolling up to consolidated financials. Shipping labels print from the order at your negotiated carrier rates, and commercial invoices and customs documents generate with the shipment.

Prismware supplies and configures the hardware: Honeywell handheld scanners, label printers, and the PCs and tablets your team works on. Receiving, putaway, picking and cycle counts run on scanners that write straight into Business Central.

RMAs, repairs and warranty claims run against the serial number and the clinic that owns the unit, so your team sees the full service history before it picks up the phone. Returned units go back to stock, to repair or to the manufacturer with the record intact.

Prismware configures Copilot and Business Central agents that process incoming purchase orders, chase late vendor confirmations, flag stock approaching expiry and draft replies to routine customer inquiries. Your team reviews and approves, and the agents handle the volume.