Cloud, Workplace & Security · On-site · Pakistan
Service Desk Engineer, Microsoft 365
Be the first line of support for the businesses Prismware manages: Microsoft 365, devices, phones and security. You solve problems fast and keep customers' teams working.
full-time · Entry to mid-level
Apply- Resolve support tickets across Microsoft 365, Teams, Intune and Windows devices.
- Set up new users, licenses, mailboxes and devices.
- Monitor alerts and escalate security events.
- Document fixes in the knowledge base.
- Keep customers updated until every ticket is closed.
- 1+ year in IT support or on a service desk.
- Hands-on Microsoft 365 and Windows administration.
- Clear written and spoken English with customers.
- Based in, or willing to relocate to, Rawalpindi / Islamabad.
- MS-900 or MD-102 certification.
- Experience at a managed service provider.