Dynamics 365 Connected Field Service
Dynamics 365 Connected Field Service uses AI, IoT, and mixed reality to help your technicians fix problems on the first visit. That means less travel time, higher first-time fix rates, and better customer satisfaction.
Customers Are Quick To Leave Over Bad Service
Service quality now decides which brand customers choose, not just price. Most customers also expect that service to keep getting better every year — standing still isn't an option.
Manufacturers Are Already Connecting Their Assets
Most manufacturers surveyed have already connected assets inside their company and their products out in the field. Digital transformation investment is still climbing, not leveling off.
Predictive Maintenance Cuts Costs and Improves Satisfaction
Connected Field Service enables predictive maintenance by bringing end-to-end visibility, dynamic maintenance insights, and real-time views of production and inventory into one place.
End-to-end visibility across assets, work orders, and technicians.
Dynamic predictive maintenance instead of reactive repair calls.
Real-time views of production and inventory, alongside service data.
One Platform, Three Ways to Grow Revenue
Connected Field Service isn't just about cutting costs. It's positioned as a way to generate new income, get better data, and run a tighter supply chain, all from the same platform.
IoT Triggers Automatically Schedule Your Service Work Orders
Assets get monitored in real time, and issues get flagged before they escalate. When an IoT trigger fires, the platform can schedule the work order automatically, and just-in-time parts delivery is what keeps inventory costs down instead of stocking "just in case."
Monitor assets in real time and resolve issues before they escalate.
Auto-schedule work orders from IoT triggers, no manual dispatch needed.
Cut inventory costs with just-in-time parts instead of overstocking.
Detect issues remotely before a truck roll is even needed.
Talk to Prismware about what this could look like for your team.
Best-Route Instructions Get Technicians There on Time
Technicians get full visibility into scheduling and service history before they ever arrive, plus best-route instructions to get there on time. That's what turns more jobs into single-visit repairs instead of costly follow-up trips.
Full visibility into service scheduling and history in one place.
Best-route dispatch instructions get technicians on-site on time.
Single-visit repairs instead of repeat truck rolls.
Fewer shipping costs from sending the wrong parts to a job.
Multi-Year Agreements Built Around Business Outcomes
Connected service data supports new business models like Product-as-a-Service, backed by customer profiles that stay always up to date. That's the foundation for longer, outcome-based agreements instead of one-off repair calls.
Optimize logistics, reduce downtime, and handle service issues remotely.
Unlock new revenue with Product-as-a-Service, alongside higher satisfaction.
Keep customer profiles always up to date for a better service experience.
Build multi-year agreements focused on outcomes, not one-off repairs.