Microsoft is introducing a new AI-powered feature in Viva Sales to enhance productivity for sales teams. This tool generates tailored email content, including relevant data like pricing and deadlines, for various scenarios such as inquiries and proposals. By automating email composition and data retrieval tasks, sellers can reclaim significant time previously spent on these activities, allowing them to prioritize building relationships and making meaningful connections with prospects and customers.
Using Azure OpenAI Service and GPT, Viva Sales harnesses powerful capabilities to access comprehensive, customer-focused data and insights within the Microsoft Cloud. It assists sellers by prompting timely follow-ups with prospects or customers, automatically generating structured email responses that include personalized content and recommended next steps, such as product details, proposals, and deadlines. When replying to emails, Viva Sales offers real-time suggested responses categorized by actions like "make a proposal," "respond to an inquiry," or "create a custom response." Sellers can simply choose the appropriate option, review the generated reply, customize it as needed, and send it out. These responses are enriched with integrated data from Microsoft Graph, encompassing Microsoft 365, Windows, Microsoft Enterprise Mobility + Security, and CRM systems like Microsoft Dynamics 365 or Salesforce®. This integration empowers sellers to enhance communication efficiency and deliver exceptional customer experiences seamlessly integrated into their workflow.
The new GPT capabilities complement existing Conversation Intelligence tools by enhancing natural language technology to automate call summaries, detect questions, calculate KPIs, and extract action items. Coupled with auto-suggested email content, these advancements enable sellers to optimize time management and prioritize key tasks effectively.
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Learn more about Viva Sales
Viva Sales officially launched in October 2022 and has received outstanding feedback from our customers. We continuously introduce innovations to Viva Sales through monthly product updates. Explore more and begin today by visiting the Viva Sales webpage. Stay informed about upcoming updates by following our monthly update blog.
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